CUSTOMER SERVICE REPRESENTATIVE

Northville, MI

THE OPPORTUNITY

Responsibilities:

  • Answer customer service emails – includes resolving customer issues, following up on customer inquiries, and providing accurate and timely status updates when requested by clients

  • Ensure the accurate and timely entry of new orders, amendments, and releases

  • Assist with new customer setup process and internal ERP (Sage) data maintenance

  • Send daily sales summary reports

  • Be an internal voice of the customer in daily production huddles and communicate important daily status updates from production to sales managers or directly to customers

  • Communicate effectively with other departments, including Sales, Manufacturing, Accounting, etc.

  • Answer company phone line and VOIP Voicemails

  • Additional responsibilities as assigned

 

Requirements:

  • Self-motivated

  • Flexibility to do a variety of tasks in a fast-paced environment

  • Excellent customer service skills

  • Good attendance: record of dependability

  • Ability to work effectively with others

  • Effective time management skills – able to deal with frequent interruptions

  • Strong written and verbal communication skills

  • Detail-oriented and organized

  • Strong problem-solving skills

  • Computer and keyboarding skills including experience with Office Suite & ERP/Accounting software

  • Sage ERP experience is a plus, but we will train

THE GOOD STUFF

Benefits:​​

  • Health insurance

  • Dental insurance

  • Vision insurance

  • Life Insurance, LTD, AD&D

  • 401 (k)

  • Paid time off

APPLY

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